Refunds & Cancellations

Try before you pay

Every new organisation can try everything in the Team plan free for 7 days or 20 runs, whichever comes first (runs from the desktop and phone apps both count). A card is needed to start: it is checked with a small amount that is refunded at once, and nothing is charged until the 7 days end. Cancel before then and you pay nothing.

Cancelling

• An administrator can cancel at any time from Plan & billing in the account page.
• The plan stays active until the end of the period already paid for, and does not renew after it.
• Your automations and data on your computers are not deleted when a plan ends.

Refunds

• Payments for a period that has started are not refunded for the unused part of that period.
• If you were charged twice, or charged after cancelling, write to us within 30 days and we refund the extra charge in full.
• For a yearly plan cancelled within 7 days of its first payment, we refund the payment in full.
• Approved refunds are made to the original payment method within 5 to 7 business days.
• When the payment for the current period is refunded, the plan ends on the day of the refund and does not renew. Refunding an extra charge does not end the plan.

How to ask

Email admin@celers.org with your organisation’s name and the payment reference.